GED Help Center Profile
Having trouble opening a document?

If you have received a GED document via email and cannot open/access it, read this step-by-step guide
  1. GED
  2. Hot Topics
  3. Cannot sign in (or forgot password/email)

Cannot sign in (or forgot password/email)

This information is for GED test-takers who are having trouble signing in.

I took the test on a computer after January 1, 2014

Make sure you are signing in on the correct website. Go to GED.com and enter your email address and password on the top right. You would have created an account when you took the test, so use the same email address and password that you used when you took the test.

  • If you forgot your password, click Forgot password.
  • If you forgot your email address, contact us and we should be able to help you.

I took the test before January 1, 2014 and/or on paper 

  1. Click here and select where you took the test. 

  2. On the next page, sign in or click Create Account to register.
    • If you forgot the email address that you used to register, contact us.
    • If you forgot your password, click Forgot password.