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Having trouble opening a document?

If you have received a GED document via email and cannot open/access it, read this step-by-step guide
  1. GED
  2. Third Party
  3. Add/edit/delete administrators

Add/edit/delete administrators

To make changes to administrator settings (whether your own settings or other Parchment users at your school), you must be a Site Admin.

Add an administrator 
  1. Click Settings > Users.
  2. Click Add New Administrator.
  3. Fill in the fields in the Personal Information box. Fields with an * (asterisk) are mandatory.
    • There is a 36-character limit for the Administrator Position field.
  4. Assign Roles & Responsibilities (see end of this section for details).
  5. Click Save.
Edit an administrator
  1. Click Settings > Users.
  2. Click the name of the Administrator.
  3. Edit the Personal Information and/or Roles & Responsibilities for this administrator.
  4. Click Save.
Delete an administrator
  1. Click Settings > Users.
  2. Check the box to the left of the Administrator you’d like to delete.
  3. Click Delete Administrator.
  4. A pop-up message will appear to confirm. Click Confirm.

Roles and Responsibilities
Each Role and Responsibility can be assigned to more than one administrator.
  • General Administrator - this role can view transaction history or transaction history and document data.
  • Recruiter - this role is available to Premium Members only, allowing them to search the ‘opt-in’ student database to identify students that may meet their admission criteria, and request to view transcripts from identified students. 
  • Receiver - this is where you set an administrator as a primary or backup receiver. 
    • The Primary Receiver receives an email when a document has been in the Inbox for 24 hours.
    • The Backup Receiver receives an email when the document has been in the Inbox for 48 hours.
    • If no administrator is designated as Primary Receiver and/or Backup Receiver, all administrators will receive email notifications usually reserved for primary roles.
  • Receiver Features - this is where you set an administrator’s permission levels. 
    • Receiver Inbox lets administrators perform any function within the Inbox.
    • Receiver Library lets administrators view the library, search for documents, and download documents, if they haven’t been deleted.
    • Receiver Request Creation lets administrators create requests on behalf of a student.
    • Receiver Request Status lets administrators check the status of requests, but does not allow them to create requests.
  • IT/Webmaster – this role has access to the Receive Services Preferences. You can select whether they can view transaction history only or document data.
  • Site Administrator – this role has full access to your Parchment Exchange account, including the ability to add, edit, and delete administrators, and manage the account preferences. You must assign at least one administrator to the Site Administrator role.