GED Help Center Profile
Having trouble opening a document?

If you have received a GED document via email and cannot open/access it, read this step-by-step guide
  1. GED
  2. Third Party
  3. Orders on hold (third parties)

Orders on hold (third parties)

This page is for third parties ordering GED transcripts on behalf of others. If you are a GED test taker, go to the Orders on hold (test takers) page

An order may be put on hold if we cannot match the order with the test taker's GED record automatically. This could be due to a number of reasons, such as a shortened version of their name being entered into the system. If this happens, we investigate these orders manually and can usually make a match. If we cannot make a match, we will investigate further and may look for the hard copy of the record. This may take 2-4 weeks.

Unfortunately, our system cannot show you if an order is on hold. However, it will say 'Pending action by sending school'. 

If your order is in the Pending status, please be patient while we try to find the record.