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  1. Learner
  2. My Order
  3. Unable to download document

Unable to download document

If you get redirected to Parchment after clicking the link in the email you received to download your document, you did not sign out of your account.  

Complete the steps below to successfully download your document:
  1. Click Sign In.
  2. Under Learners and Parents, click Sign In.
  3. Enter your email address and password and click Sign In.
  4. Click Profile and click Sign Out
  5. Clear your cache and cookies in your browser.
  6. Go back to your email and click the link to download your document.