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  3. Learner Frequently Asked Questions

Learner Frequently Asked Questions

Check out our Learner FAQ's for the quickest resolution to your support inquiries.
 

1. How to place an order

Click here, to view the article or watch the video on placing an order.

2. What is the status of my order?

For information on how to view the status of your orders, click here.

3. How can I delete my account?

Click here, for information on how to delete your account. 

4. Does my school use Parchment to send documents? 

Click here, to find out if your school uses Parchment.

5. Order sent to wrong address (Request credit or refund)

Click here, for information on how to request a credit or refund for an issue with your order. 

6. Unable to download my document.

Click here, for information on how to download your document.

7. How do I cancel my order?

Click here, for information on how to cancel your order. 

8. Why is there a fee for my order?

Click here, for information on the cost of documents. 

9. My order was not received (Track order). 

Click here, for information on how to track your order. 

10. Why am I getting an error when placing my order?

Click here, for information on order errors.