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  3. Payments and refunds

Payments and refunds

The amount you pay for a transcript to be sent to a destination depends on many factors, including where you are sending it, and if you are sending it electronically or by mail. When you place your order, you will be presented with a screen showing you the exact amount. 

We accept Visa, Mastercard, Discover, and American Express. 

Refund policy

We strive to deliver your transcript to its destination as fast as possible. We rely on your school (the one that you are sending your transcript from) to help make this happen. Remember that your school must release your transcript before we can deliver it.

If you are not happy with your experience at Parchment in any way, please let us know so we can make things right. 

Problems submitting payment

If your credit or debit card is rejected or declined, this may be due to one of two reasons: your bank may have declined the request or there may be an issue with our ordering system.

If your card is declined or rejected:

  1. Contact your bank to make sure there is no issue on their end.
  2. If there is no problem with the bank, please contact us. We will investigate the issue and get back to you as soon as possible.